Hadas Wanders is committed to providing you with high-quality outdoor and travel gear. We want you to be completely satisfied with your purchase. If you are not happy with your order, please read our Return and Refund Policy below.Return Process To initiate a return, please send an email to [email protected] within 30 days of receiving your order. Include your order number and the reason for the return in your message. We will respond with instructions on how to proceed.Eligibility for Returns To be eligible for a return, the item must be: – Unused and in its original condition – In the original packaging with all tags attached – Not a final sale item (check our website for items marked as final sale) Return Shipping Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.Refund Process Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a few business days for the refund to reflect in your account, depending on your bank or payment provider.Exchanges Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.International Returns For customers outside of our shipping region, the same return policy applies. Please note that customs duties and taxes may be non-refundable.For any questions or concerns, feel free to reach out to us at [email protected]. Thank you for choosing Hadas Wanders, and happy travels!